Omnichannel Routing to preferred agent

Omnichannel routing to a preferred agent has been a nightmare for some projects, and the new solution probably is not enough for you, let's go for a workaround

Redis Cache vs Retrieve and Retrieve Multiple

Is there any way we can improve the performance of log collection? There is, and in this post we are going to talk a bit about Redis Caché and how it can help us optimise our Plugins.

D365 Omnichannel Filter Form

One of the simple problems we may encounter when working with Omnichannel is how to filter the PCF lookup fields of client and case.

Power Pages Retrieve Real time

The need to be able to get the real time data in a fetch or via API is possible in Power Pages

D365 Omnichannel Voice

D365 Omnichannel Voice is here and in this post I will try to sum up all the capabilities we have with it. Join me to know more about this content.

Custom Portals Notes Handler

Quick post about how to add notes or delete them without the need of an entity form and with a custom way as the usual way with an input type=file

Custom Portals D365 Sign In

This week I had the requirement to include the Sign In logic inside the root page and I haven't had a thought about that before. We will see what can we do in order to log in the same way as Portals is doing by default.

Custom APIs

Custom APIs are still in Preview but they are going to be the replacement for Actions to make API calls to our environment. Do you want to check how to create one? Let's go in deep

Portals testing with Cypress.io

Have you had the requirement of testing the portal before releasing a new feature? Cypress is a front-end tool that will help us out with this task

Portals Web Api - (Part 1)

Are you excited for the Portals WebApi as much as me? Let's go deep on how to use it

Omnichannel Error in Wave 2

Have you had the issue where the presence is not loading inside the Omnichannel?